SHIPPING & RETURNS
Your order will be shipped by POST NL. So when it leaves our shop you will receive a tracking number via e-mail that can be used to track your order. Just know that products will be send on Monday to Friday.
Order to the Netherlands:
If your order is below €75,- the shipping costs will be €6,95.
If your order is above €75,- the shipping costs will be FREE.
Order outside the Netherlands (ROW):
If your order is below €250,- the shipping costs will be €14,95.
If your order is above €250,- the shipping costs will be FREE.
You are entitled to cancel your order up to 14 days after purchase, without notice. You will then be credited with the full order amount including shipping. Just the transportation costs from your house to us are at your expense.
If you make use of your right of withdrawal, the product should be returned to us in original condition and packaging. We hope you understand, we cannot refund or exchange products that appear to have been worn, washed or not in original condition.
To use the right of return, just contact us on firstname.lastname@example.org. We will then refund the due amount within 7 days of registration of your return, from when the product has been returned in good order.
Due to lockdown we are not able to be open at regular openinghours, please contact email@example.com for a return address.
Return & Exchange Policy
14 days cooling off period:
We will grant you 14 days to judge if your purchase is satisfactory. Within this period you can return the product. You can take a close look at the product just like you would do in a shop and test if it lives up to your expectations. If you have your doubts whether you can still change your product then please contact us on firstname.lastname@example.org
If you are not all satisfied with the product then please return it to us in the original packing and unused. You can read below how to handle. We will refund your money including the original delivery costs within 14 days. You only have to pay yourself for the return shipment.